ECMW

Back to the story of my bike. I wanted a racing bike suitable for triathlon, I thought it would be easy but my experience was bewildering.  After visiting dozens of retailers, my enthusiasm had waned and I was drifting into frustration and despair.  Then I found Freddie and the cycling emporium in
Barnsley that changed my life.  Freddie greeted me as I walked in and stated the obvious – ‘you need a bike that fits’.  Three hours later I was lighter of pocket but well on the way to having a fabulous new bike. 

So how did Freddie succeed where all others had failed?  Freddie really knew his stuff, he had a big range in stock and he had the technology to measure me up properly. All this is important but not unusual and many other retailers offer the same.  The difference was that Freddie made an effort to get me to engage with his company, the company who made the bike I wanted to buy and with cycling in general.  I was hooked.  I would not go anywhere else and (as here) would recommend Race Scene to everyone.  For those familiar with Net Promoter Score (http://www.netpromoter.com) I give them a 10.

This entry was posted on Thursday, April 10th, 2008 at 4:08 pm and is filed under Loyalty. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.